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Voice Response Unit (VRU)


The “Working F.O.R. You” VRU is Franklin-Oil Region Credit Union’s 24-hour phone banking system that is available to all members, free of charge. VRU safely allows you to process real-time transactions by simply calling (814) 432-2846 and following the automated prompts. Here are a few things to remember when using the VRU system:

  • The system requires you to input your membership number in a special format that you will receive at account opening.
  • Your initial access code will be a 4 digit number you will receive at account opening. We strongly recommend changing this to a secure 4 digit number that only you know.  This can be completed by calling the VRU and following the automated prompts.
  • VRU allows you to obtain account balances, transfer funds between your sub-accounts, make loan payments, or request to have a check withdrawal sent to your home address.

Don’t forget–You can always contact the credit union with any questions you may have.