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COVID-19 Pandemic Notice

March 17, 2020


Out of an abundance of caution and for the health of our members and staff, we have made the difficult decision to temporarily close our branch lobbies to limit the potential spread of the COVID-19 virus beginning Wednesday, March 18, 2020 until further notice.  We will be open normal business hours and will serve our members through the drive-thru lanes and night deposits located at each branch, by phone, as well as with our wide variety of electronic services.  Transactions such as new accounts and loan closings will remain available and will be conducted by appointment only. 

We will continue to operate during our normal business hours and are fully staffed to ensure there is no disruption in service.  We will continue to monitor the COVID-19 situation closely and will provide our members with more information as it becomes available. 

We apologize for the inconvenience this may cause, but we feel this decision is in best interest of our members and employees.  Please be assured that you WILL continue to have access to your financial resources.  We are here working F.O.R. YOU!  Thank you for your understanding and flexibility as we travel through these uncertain times together. 

During this time:

  • Drive-thru operations will be available during normal business hours.  For ID verification, please have you photo ID available upon request. 
  • Our Member Service Representatives are available to assist you by calling (800) 730-7771 or (855) 288-7182 during normal business hours.
  • Our dedicated Lending Team is available to take applications over the phone and applications can also be submitted at www.for-cu.com.  Real Estate related loan applications should not be submitted online.  Loan closings will be completed by appointment only.
  • You’ll have 24/7 access to your accounts online with options to pay bills, transfer funds, deposit checks and more using our Live Online Banking and Mobile Banking App.
  • You can make secure contactless purchases at participating merchants wherever your VISA© card is accepted.  Apple Pay, Samsung Pay and Google Pay are all now available to use with your FORCU debit card and credit card. 
  • Our automated telephone system (VRU) will be available for balance inquiries, funds transfers and more by calling (814) 432-2846.
  • The ATM located at our Oil City branch will be available 24/7.  Current ATM limits will remain in effect. 
  • You can manage your FORCU credit card account at www.ezcardinfo.com
  • You can communicate with FORCU staff via email at info@for-cu.com or through the Credit Union’s Facebook page.
  • If you or your family have been impacted by COVID-19, FORCU is here to help.  We’re here to discuss solutions that may be available to you during this unprecedented situation. 
  • If you have questions about COVID-19, we recommend going directly to the Center for Disease Control (CDC) website at www.cdc.gov or the World Health Organization (WHO) at www.who.int.  These sources will give you the most up to date and accurate information regarding the pandemic.

We would like to remind you that your deposits at Franklin-Oil Region Credit Union are safe. FORCU is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government. You can estimate your share insurance by using the estimator tool on the MyCreditUnion.gov website.

We want to thank you for being a valued member of Franklin-Oil Region Credit Union.  Stay safe!